Frequently Asked Questions
Everything you need to know about NETUM technology and services.
What types of barcode scanners does NETUM offer?
NETUM specializes in a wide range of scanning solutions, including wireless Bluetooth scanners, 1D/2D handheld scanners, CCD image scanners, and industrial-grade rugged devices suitable for retail, logistics, and inventory management.
Are NETUM devices compatible with my operating system?
Yes, our devices are designed for plug-and-play compatibility with Windows, macOS, Linux, Android, and iOS. Most models do not require special drivers to function as standard keyboard input devices.
How long does shipping take for international orders?
We offer global shipping. Standard international delivery typically takes 7-15 business days, while expedited shipping options are available at checkout for delivery within 3-5 business days.
What is your return policy for electronic hardware?
NETUM offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do your products come with a warranty?
All NETUM electronic products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are also available for enterprise clients.
Where can I download the latest configuration manuals?
Digital manuals and configuration barcodes for all models are available in the 'Support' section of our website. These allow you to customize prefix/suffix settings, volume, and symbology preferences.